Last Updated: 01-January-2026
At Vehicle Shifting (“Company”, “we”, “our”, “us”), once a booking is confirmed, significant operational resources are allocated, including vehicle arrangement, carrier scheduling, manpower planning, and route optimization. Therefore, all cancellations and refunds are governed strictly by the policy stated below.
By confirming a booking and/or making any payment, the customer (“you”, “client”) agrees to this Cancellation & Refund Policy in full.
1. Cancellation Policy
- All cancellation requests must be submitted in writing via official company email only.
- Requests made through phone calls, WhatsApp, or verbal communication will not be considered valid.
- Cancellation requests must be received at least 48 hours prior to the scheduled pickup date and time.
Cancellation Charges (Deducted from Token / Advance Amount)
- ₹2,000 for Tier 1 cities
- ₹3,000 for Tier 2, Tier 3, Tier 4 & Tier 5 cities
These charges are applicable towards administrative, operational, and scheduling expenses already incurred.
No Cancellation Window
- No cancellation will be accepted within 48 hours of the scheduled pickup.
- In such cases, the entire token/advance amount shall be forfeited, and no refund will be issued.
2. Refund Policy
Refunds will be considered only under the following circumstances:
- Cancellation is made strictly as per the above cancellation terms.
- Vehicle Shifting is unable to provide the agreed service due to unavoidable circumstances such as natural calamities, strikes, regulatory restrictions, or unforeseen operational issues.
Refund Conditions
- Applicable refunds will be processed after deducting cancellation charges, non-refundable fees, and expenses already incurred.
- Refund processing time: 7–10 business days from approval.
- Refunds will be issued only via electronic transfer to the original payment method.
- No interest or compensation shall be payable on delayed refunds.
3. Non-Refundable Charges
The following charges are strictly non-refundable under all circumstances:
- Booking, administrative, and processing fees
- Documentation and compliance charges
- Pickup planning, manpower allocation, and logistics arrangement costs
- Any expenses incurred prior to cancellation
These represent actual operational costs borne by the Company.
4. Rescheduling Policy
- Customers may opt for rescheduling instead of cancellation, subject to operational feasibility.
- Rescheduling is permitted within 12 months from the original booking date.
- Any price difference due to route change, service upgrade, or new dates shall be borne by the customer.
- If rescheduling is requested within 48 hours of pickup, the token amount will not be refunded but may be adjusted against the rescheduled booking at the Company’s discretion.
5. Important Disclaimers
- Credit card refund timelines depend on the customer’s bank processing cycle.
- Vehicle Shifting is not liable for cancellations or delays caused by force majeure events such as weather conditions, strikes, government restrictions, traffic disruptions, or technical failures.
- The Company’s decision regarding refunds, deductions, and rescheduling shall be final and binding.
6. Contact Information
For cancellation or refund-related communication, please contact:
Vehicle Shifting
📧 Email: info@vehicleshifting.co.in
Acceptance of Policy
By booking our services or making any payment, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy and waive any claims inconsistent with these terms.